FAQs
🛍 Orders
Q: How do I place an order?
A: Simply browse our collection, add items to your cart, and proceed to checkout. Once payment is completed, you’ll receive an order confirmation email.
Q: Can I cancel my order after placing it?
A: Yes, orders may be canceled within 30 minutes of placement by emailing us at info@gepartsfiltershop.com. Once an order is processed or shipped, it cannot be canceled.
Q: I entered the wrong shipping address. What should I do?
A: Contact us immediately. If the order has not shipped, we may be able to update the address. If it has already shipped, changes may not be possible.
Shipping
Q: Where do you ship?
A: We currently ship within the United States only. International shipping is not available at this time.
Q: How long does shipping take?
A:
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Processing Time: 0–1 business day
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Transit Time: 2–3 business days
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Total Delivery Time: 3–4 business days
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all U.S. orders.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. If you don’t receive it within 2 business days, contact us.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, unworn, and returned in original packaging with proof of purchase.
Q: How do I start a return?
A: Contact us at info@gepartsfiltershop.com for return instructions. Eligible returns include a prepaid return label.
Q: Are there any restocking fees?
A: No. We do not charge restocking fees for eligible returns.
Q: When will I receive my refund?
A: Refunds are processed within 7 business days after we receive and inspect your return. Refunds are issued to the original payment method.
Damaged or Incorrect Items
Q: What if my item arrives damaged?
A: Please email us within 7 days of delivery with:
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Photos of the damaged item
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Photos of the packaging
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Your order number
Claims without photos may not be eligible for a refund or replacement.
Q: What if I received the wrong item?
A: Contact us immediately and we’ll make it right.
Payments
Q: What payment methods do you accept?
A: We accept:
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Visa
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Mastercard
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American Express
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JCB
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Discover
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Diners Club
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Apple Pay
Q: Is my payment information secure?
A: Yes. All payments are processed through secure, PCI-compliant gateways. We do not store credit card information.
Account & Privacy
Q: Do I need an account to place an order?
A: No, you can check out as a guest.
Q: How do you protect my personal information?
A: We use SSL encryption and follow strict privacy practices. Please review our Privacy Policy for full details.
Contact & Support
Q: How can I contact customer support?
A:
📧 Email: info@gepartsfiltershop.com
📞 Phone: +1 (203) 600-1585
Business Hours:
Monday – Friday
10:00 AM – 8:00 PM (EST)
Address:
429 Campbell Ave
West Haven, CT 06516
United States